Questions & Answers
Frequently asked questions
Every answer below reflects how we actually operate. Where something depends on your order or destination, we say so rather than guessing.
Intended use
- What are these products intended for?
- Every item in the catalog is supplied strictly as a laboratory research material. Products are not medicines, not supplements and not for human or veterinary consumption. We do not provide dosage, administration or protocol guidance of any kind.
Eligibility & restrictions
- Who can order from Peptide Empire?
- The catalog is presented for institutional and professional procurement — research laboratories, universities, and authorized distributors. Buyers are responsible for confirming that possession and use of a given material is lawful in their jurisdiction and for handling it under qualified supervision.
Documentation
- What documentation is available?
- Where a Certificate of Analysis has been supplied to us for a product, it is published on the Documentation page and on that product's detail view, viewable and downloadable in full. For items without a published document, documentation availability is confirmed by our team on request — we do not publish documents we have not received.
- How do I match a document to what I receive?
- Each published Certificate of Analysis is listed under the product it belongs to, and the document itself carries the analyte and lot identifiers issued by the testing laboratory. Compare those identifiers with the vial label on arrival, and contact us if anything does not match.
Pricing & ordering
- How does ordering work?
- There is no automated checkout. You build a request list in the cart or use the wholesale form, then send it through WhatsApp or email. A specialist replies with confirmed pricing, availability and logistics before anything is arranged. Prices shown in the catalog are indicative and confirmed at inquiry.
Shipping
- How are orders shipped?
- Shipments are dispatched with tracking and sent in plain, unmarked outer packaging. Destination coverage, transit times, customs paperwork and cold-chain options are confirmed by a specialist for your specific address at the time of inquiry.
Returns & refunds
- Can I return an order?
- Because these are sealed laboratory materials, we cannot accept returns of opened or used items. If a shipment arrives damaged, incorrect or does not match its documentation, contact us with photographs and your order reference and we will arrange a replacement or refund on a case-by-case basis.
Privacy
- How is my information handled?
- We collect only what an inquiry requires — name, organization and the contact channel you choose. That information is used to answer and fulfil your inquiry and is not sold or shared for marketing. Conversations stay on the private channel you pick, and packaging carries no product branding.
Contact & support
- How do I reach a person?
- WhatsApp and email reach our team directly; both are listed on the Contact page. Messages are read by a member of our team rather than an automated system, and inquiries are typically answered within one business day.
Still need an answer?
A specialist will answer directly. You can also review our documentation library.